Refund policy

Return and Refund Policy

Effective Date: [Insert Date]

At Beyond Stones, we are dedicated to providing high-quality stone products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Returns

1.1 Eligibility for Return:

  • Defects or Errors: If your product arrives damaged or does not match the specifications of your order, you may be eligible for a return.
  • Incorrect Orders: If we have made an error in your order, please contact us within 7 days of receiving the product.

1.2 Return Process:

  • Notification: Contact our customer service team at info@beyondstones.co.za or +27 744000003 within 7 days of receiving your product to initiate a return.
  • Proof of Purchase: Provide your order number and proof of purchase to assist with the return process.
  • Condition of Product: The product must be unused, in its original condition, and packaging. We reserve the right to refuse returns if the product shows signs of use or alteration.

1.3 Return Shipping:

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Return Label: We may provide a return label for defective or incorrect items.

2. Refunds

2.1 Refund Eligibility:

  • Refunds are issued for returns accepted under our policy and once the returned product is received and inspected.

2.2 Refund Process:

  • Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return criteria.
  • Refund Issuance: Refunds will be processed to the original payment method within 14 days of receiving the returned product.

2.3 Partial Refunds:

  • If the product shows signs of use or is returned outside the 7-day window, a partial refund may be issued based on the condition of the product.

3. Exchanges

3.1 Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

4. Contact Us

For any questions or to initiate a return, please contact our customer service team:

5. Changes to This Policy

Beyond Stones reserves the right to update or amend this policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date.